Toyota and Software Problems

A very interesting drama is unfolding with Toyota over quality and safety issues. If anyone knows the quality process, it is Toyota. The mistake was not following the process and being in denial about problems really being problems even in the face of reality. Others are guilty, too. Ford, GM and Chrysler have all had issues - remember the Ford Pinto?

Here's the deal. More than ever, software is an integral part of the electronics that control cars. All software has defects. When a software defect causes a car to accelerate to 100+ mph, that's not a bug. That is catastrophic system failure. A few years back, Volvos were coming to dead stop at highway speeds because of software defects.

A friend of mine last year spent months trying to convince multiple Ford dealers that her Ford Expedition was stalling in the highway. They all said the Electronic Control Unit was fine. Eventually they found the problem - the ECU was bad.

The facts are not all in, but I would not be surprised if many of the Toyota problems are software defects.

My prediction for many years is that one day a major software failure will cause such death and destruction, that congress will start to regulate any software development with safety impact, much like is currently done in the FDA and NRC. The next big area of regulation will likely be transportation. Not that this is the answer. Regulations have fallen short because people find ways to get around them. Ultimately, quality is an ethical business issue.

For many, many years, Toyota has had a halo in terms of quality. Now that halo is gone and may never be recovered.

Keep an eye on this story.

ISTQB Advanced Level Certification Public Courses

If you hold the ISTQB Foundation Level certification (CTFL) and are ready to move to the next level in ISTQB software testing certification, we are offering advanced level courses in Oklahoma City staring in May, 2010.

The courses offered are ISTQB Advanced Core (2 days) and ISTQB Advanced Analyst (3 days). To sit for the ISTQB Advanced Analyst Exam on the last day of the course, both courses must be completed.

To see the complete schedule of all courses and pricing, click here.

If you would like to have advanced courses in your city in the USA and have 6 or more people that can attend, contact me and I would be happy to schedule a class close to you.

To learn more about ISTQB Advanced Level Certification and the pre-requisites, please click here.

Rice Consulting Services has teamed with Grove Consultants (http://www.grove.co.uk) to provide an outstanding training experience for advanced level certification.

I will be the trainer for these courses. I bring over 20 years software testing training experience in major organizations worldwide, as well as holding the full CTAL certification. The materials are licensed from Grove Consultants in the U.K. If you have seen any conference tutorials or presentations by Grove Consultants, you know the high quality and engaging nature of their presentations and materials.

ISTQB Advanced Level testers are an elite group in the USA right now, so now is the time to join that special minority of software testers and managers!

Foundation Exam and Book Now Included in ISTQB e-Learning

In our never-ending dedication to bring you the best value in training, we are excited to provide our students one electronic exam voucher per student as part of the registration. Each student also receives a copy of the book Foundations of Software Testing.

Our students have great success in passing the exam. Every student has direct access to Randy by phone and/or e-mail to answer any questions along the way.

Combine all this with a money-back guarantee, 12 months access to materials (even after you take the exam) and you have a great deal for preparing for the CTFL exam and building your testing skills to apply on your job.

Click here to read more about the course.

Click here to take a free demo.

Click here to buy a registration for the course.

Instant Software Testing Metrics

There aren't any instant software testing metrics, at least none that give much meaning. If you are looking for instant testing metrics, sorry, this article won't provide them. I confess this title is a “hook” to get your attention. However, if you are willing to consider that it takes time to grow and understand metrics, then keep reading.

It seems that so many people I consult and train want quick and easy measures from their software development or testing efforts. I wish I had that shiny silver bullet, but in my experience and observation it takes time to really get the metrics in place that works for you and your organization.

And, really, you sure don't want to make decisions based on faulty information.

Here's why good metrics take time:

You Need History

At any point in time, a measurement is like taking one frame from a movie. For it to make sense, you need to see what has happened prior to the frame. To know how things turn out, you need to see what happens after the frame.

In software, this history starts when you start taking measurements. It continues as you keep measuring and refining your measurements.

The longer the history, the more accurate your understanding of your metrics tend to be. The key word is “understanding”. Your measurements may not necessarily get more accurate over time unless you keep questioning and improving them.

Too many people want to substitute other organizations' history for their own. I discourage this practice because every situation is different. Just because one company has a certain level of success with a given level of people or type of test technique doesn't mean you will have that same level of success.

Just start measuring a few key things that are easily obtainable and that are meaningful. It's important to track measures over time with specific dates associated with them. For example, you can start measuring the number of defects found by project. While this measure alone doesn't make a metric, you can start to see trends concerning the rate of defect discovery.

You Need Context

Metrics give context to measurements. A measure is a single count or extent of something, such as the number of defects. A metric is a measure taken in context with other measures. So, the average number of defects per function tells us the defect density from the functional perspective.

It takes time to know the best way to get this context and understand what it really means to you. I was once on a project where the client wanted to know how many test cases passed during a test. Fine. That's a good thing to know, right?

Then, people started to observe that the measure of passed tests has different meaning depending on when it is measured and reported. For example, a very high percentage of passed tests in the first round of testing may indicate the tests are too weak. Just before deployment, you want a high percentage of passed tests to indicate the application is ready to release. So, you may want to have two metrics: “first time tests that pass” and “final test pass percentage.”

You Need Time for Refinement

After you measure things for awhile, you may learn you aren't measuring the right things, or you may be measuring the right things in the wrong way.

It's fine and even expected to make major re-adjustments in your measurements. Just make sure to indicate on charts and tables when the adjustments were made.

You Need Growth

Please don't start a big metrics program with dozens of measurements. These programs often fail under their own weight. They are so big and complex, people either ignore them or give up quickly. Instead, start small and grow over time.

Metrics is a discipline that takes time and attention to do right. It also takes time to gain people's trust about how the metrics will be used. Sometimes people are fearful that the measures will be used against them, such as in a performance review.

You Need Early Successes

Pilot projects or proofs of concept are great to show the value of ideas and approaches. They reduce the risk of failure and gives you a place to practice and perfect things before trying them in the larger arena where everything becomes much more visible. It's a lot better to build positive public image based on small successes that to overcome the negative image from a major public failure.

You Need Management Understanding and Buy-in

As you grow and publish your metrics, management needs to learn the great value in them for the management of projects. Management also needs to get used to the information you can provide. They may suggest or request additional metrics or changes to existing ones. That's a good thing because it shows their minds are into the effort. This only happens over time.

Summary

I hope this shows why it takes time to get reliable and meaningful metrics. There are no magic answers, tools or techniques for getting a good set of metrics in place. That's why so few organizations reach this level. It's hard work and takes time, but it's worth the effort to show the added value you bring to your company. When you are “the” person that understands the metrics, that makes you a key person not only for your team, but for your company...and that's a very good thing!

Free Virtual Conference on Application Performance Management

I'll be speaking at a FREE virtual conference on application performance on Feb 24 sponsored by SearchSoftwareQuality.com. My topic will be "Finding, Diagnosing, and Fixing Performance Bugs: Choosing Tools, Refining Best Practices."

Here's the announcement from SearchSoftwareQuality.com:

We're just 2 weeks away from the complimentary virtual seminar
'Application Performance Management: Build, Bug and Lifecycle
Strategies.' Gain access to industry experts and real-world
practitioners who reveal new insights to boost app performance and
ensure it remains a key focus throughout your application development
lifecycle.

Don't miss this opportunity - register here and mark your calendar:
http://go.techtarget.com/r/10840914/7113473

===============================================================
TITLE: Application Performance Management: Build, Bug and
Lifecycle Strategies
WHEN: Wednesday, February 24, 2010
TIME: 9:30 am - 6:00 pm EST
WHERE: Your Desktop
COST: Free

REGISTER FOR THIS VIRTUAL SEMINAR TODAY:
http://go.techtarget.com/r/10840915/7113473

===============================================================

TOP 5 REASONS TO ATTEND THE APPLICATION PERFORMANCE MANAGEMENT
VIRTUAL SEMINAR:

1. GET PRACTICAL INFORMATION TO USE IMMEDIATELY
Hear relevant advice that you can put into action right away to help
your organization build the foundation for high performance. No
pie-in-the-sky theories, just practical, useful information from
today's top performance experts.

2. EXPAND YOUR NETWORK OF PEERS
Share insights and discuss relevant strategies in our unique virtual
environment with those facing the same challenges you're up against
when testing and setting the stage for monitoring and maintaining
application performance throughout its lifecycle. Stop by the
networking lounge to hear success stories and lessons learned.

3. INTERACT WITH EXPERT SPEAKERS DURING OUR PANEL DISCUSSION
Discuss performance implications and testing tools for running
application components in private and public clouds. Don't go it
alone when you can benefit from the experience of these true
performance and cloud experts.

4. PRIZES!
Sessions are an intensive, educational experience that will prove
incredibly valuable to your organization, but we've built in some
fun, interactive breaks during which we'll announce our prize
winners. Attend the day's seminar for a chance to win a Sony
Cyber-shot camera, an Amazon.com gift card, or a book on dependency
injection. You'll have multiple chances to win - by visiting a booth,
attending a session and just for coming to the event!

5. INTERACT WITH TOP VENDORS
Speak directly to leading performance vendors and test drive the
latest solutions with live product demos. They understand your pain
points, and strive to help you make the best IT investments for your
organization.


Ensure quality in your application performance management. Register
with one click here:
http://go.techtarget.com/r/10840916/7113473

Book Review - Managing the Testing Process, 3rd Ed. – Rex Black

Managing the Testing Process, 3rd. Ed. by Rex Black

Published by Wiley, 2009, 638 pages

In the third edition, Rex extends a work he started in 1998 with the first edition. At that time, and still today, practical books on software test management are in a minority of the books on software testing. This book has become a commonly referenced work on software test management for a reason - it is practical.

Two things I really like about this book are that it is very readable and it has broad coverage of test management topics. As a trainer of thousands of test managers, I have learned that many test managers are thrust into the role with little knowledge or preparation. So, my perspective is that test managers need to know the mechanics of the software test profession as well as the managerial and leadership aspects of the job. This book delivers well on both counts.

By reading and applying the information in this book, you will learn the testing process from test planning and building the test architecture to building a test team, measuring test results, and conveying those results in a value-added way. Rex covers topics that are very relevant including test outsourcing and the context of projects and software lifecycles. I also very much appreciate the discussion of dealing with the people issues in testing.

Just a note on the use of spreadsheets and vendor non-specific tool examples is that once you understand the structure of organizing testware, you can apply that structure in a specific test tool. Plus, not everyone owns a commercial test management tool. I know many people who manage a lot of test items using Excel.

I can highly recommend this book to test managers and leaders, as well as people who aspire to be in those roles.

Randy Rice

Software QA and Testing Salaries

A common question I get is about salaries for software testers here in the USA. Here is a place you can find that for your location - http://bit.ly/99nJtY

Articles of Interest

Here are two things I just read and really liked.

1) Here's a great slide show. Those of us who are in the software quality field will recognize the "7 Deadly Sins of IT" - http://www.cioinsight.com/c/a/IT-Management/Deadly-Sins-of-IT-Operations-658137/?kc=CIOMINUTE01202010CIO1

I think it's great to see this kind of thing in CIO Insight!

2) In my Becoming an Influential Test Team Leader workshop we talk about how to influence management. Here is a great article from Michael Hyatt on making a pitch to your boss: http://www.stumbleupon.com/su/4ff3lg/michaelhyatt.com/2007/01/how-to-get-your-boss%E2%80%99s-approval-when-you-need-it.html/r:t

Enjoy!

Tester to Developer Ratio Initial Research Findings

Thanks to everyone who provided data for my latest research project on tester to developer ratios. This topic has been an interest of mine for over ten years, when I did my first surveys on tester to developer ratios. The results of that survey and my thoughts at the time are in an article called, The Elusive Tester to Developer Ratio.

This short article is to document early findings and I plan to continue surveys and data gathering, so if you did not get in on the first round of surveying, I would like to hear about your ratios.

The participants of the recent survey were subscribers to my newsletter, The Software Quality Advisor, and the audience at my StarWest tutorial on Becoming an Influential Test Team Leader. There were 53 respondents in all, mostly from North America, but six were from Europe and one was from Asia.

I asked four questions:

1) How many developers are in your organization?
2) How many testers are in your organization?
3) On a scale of 1 to 6, where 1 is poor and 6 is super, how would you rate the effectiveness of your current ratio?
4) Do you have any anecdotal information about how your current ratio effectiveness?

The leanest ratio was twenty developers to one tester (effectiveness rating of “two”), while the richest ratio was fifteen developers to eighteen testers (effectiveness rating of “four”). There was one anomalous response of four developers to zero testers (The effectiveness rating on that one was “three”). The average ratio was 4.52 developers to one tester. The most common response was three developer to one tester (six responses), the next most common was 2.5 developers per tester (five responses). There were twenty-six responses with developer to tester ratios of 3:1 or lower.

Here are some of my initial observations and comments:

1) The responses varied greatly.

For those looking for an “industry norm” of developer to tester ratios, this may show that the range of workable ratios is wide. Effective testing may be achieved by better practices, tools and leveraging developer-based testing instead of having more testers.

2) Over half of the responses were at the “richer” ratios.

The average effectiveness reported by this group (3:1 or less) was four – above average. Interestingly, the average effectiveness for the higher ratios was three – average, and not a huge difference from the lower ratio group.

3) In the higher ratio group, there were some with higher than average test effectiveness of four or five.

This tells me that you have a higher ratio and still be effective at software testing. Put another way, the magic of good testing may not be in the ratio of developers to testers.

I have always questioned the idea of using developer to tester ratio as a way to staff or estimate testing efforts. Sheer body count is just not enough information to base testing effort upon.

That said, I think developer to tester ratios may be a helpful metric to understand the workload in a test organization. For example, if I were presented with a situation where the developer to tester ratio is ten to one, I would ask:

• Are any test automation tools being used? If so, how effective are they?
• How much responsibility do developers have in the testing process?
• Is testing based on risk?
• Are test optimization techniques used in test design?
• What is the defect detection percentage (DDP)?
• Are defect trends tracked and studied?
• Have the developers and testers been trained in software testing?
• Is there a defined testing process in place and being used?

These questions would help determine how the balance and effectiveness of the testing process. Before making team sizing decisions on numbers of people, it may actually be better to use the developer to tester ratio as a metric to guide the testing process.

I did this on my first job as a test manager. I had a team of three people testing the work of thirty developers. The ten to one ratio told me that we could not test all the work coming our way.

We had no tools, just our wits. So, we developed a strategy:

1) Get management to lead the way to make the message to developers that testing is part of their job
2) Train and mentor each developer to be a good tester
3) Test the high risk changes at the highest priority
4) Test anything a developer asked us to test (unless there was no documentation)
5) Do not test anything without a defined user requirement
6) Use cause/effect graphing and other test optimization techniques to get the most testing from the fewest tests
7) Build a robust and repeatable test data set for manual regression testing

The result was that 1) we kept up with the workload and 2) the error rate went from 50% of changes with defects to 2%. At this point, we still had a ten to one developer to tester ratio. This may work for you, too. If it does, please send your check made out to Rice Consulting Services at P.O. Box 892003, Oklahoma City, OK 73170. :-)

I hope this information helps you understand your own ratio a little better. If you would like to contribute your own ratio to my data, just reply to me here with the four items:

1) How many developers are in your organization?
2) How many testers are in your organization?
3) On a scale of 1 to 6, where 1 is poor and 6 is super, how would you rate the effectiveness of your current ratio?
4) Do you have any anecdotal information about how your current ratio effectiveness?

Thanks!

Jim Rohn Has Left the Building

It was with sadness I learned of the passing this past weekend of a man that had a great influence on my life, Jim Rohn. Most technical people have never heard of Mr. Rohn, but he was a giant in the field of personal development. Jim was the picture of heath until a couple of years ago when he was diagnosed with pulmonary fibrosis. He was 79.

As not only a software tester, but a business owner, I learned early on that I had to learn about what it means to be successful in business. Not in a greedy way, but in a way that helps others. Mr. Rohn taught me how to do that.

I'm not a believer in "The Secret" - the idea that you attract the things that come into your life - good and bad. (I do believe we can attract certain things by what we do, but that's different.) Anyway, I did have an experience that was amazing in the realm of goals.

I started Rice Consulting back in 1990 with no idea of where it would lead or even if it would be successful. I just knew that very few consultants and trainers specialized in testing at that time.

Before long, I realized my business lacked direction and control, so I started looking for how to get that positive direction. One resource I found was a tape set called "The Art of Exceptional Living" by Jim Rohn. I listened to those tapes at least a dozen times while I would be on walks, driving, etc. In fact, I still listen to them on occasion.

I thought, "I would sure like to meet Mr. Rohn in person one day." Then, amazingly about six months later he came to Oklahoma City to present a half-day session on The Seasons of Life. I bought the VIP ticket so I could attend a pre-event reception. I remember like yesterday seeing Mr. Rohn standing at the side of the room with no one else around, so I introduced myself and asked if it was OK to ask a question. He graciously said, "Of course."

I asked Mr. Rohn a question I would not have asked anyone else because I knew he came from the same spiritual perspective as me. "Do you think it is possible to be too rich?" I asked.

He paused, pursed his lips and said, "Well...let me see...Is it possible to be too happy? Or too healthy? Or have too many good relationships? No...I don't think you can be too rich."

Now, context is important here. I had heard Jim's teaching on "enlighted wealth" where it's not the accumulation of prosperity for the sake of ourselves, so I knew he was not advocating wealth at any cost. I was just curious because of my lower middle class background and past spiritual teachings.

Since then, I have heard him say that humans are the only creatures that place limits on their own growth. So, it would be like asking, "Can a tree grow too tall?"

Jim was the person that taught me the importance of communication and how ideas are conveyed. He also taught me that it's possible to create something tangible from something intangible, like an idea.

Jim touched millions of people around the world. If you would like to see the tributes, there are many at http://tribute.jimrohn.com/. There are also some video clips there of his teaching. If you are inspired and want to go deeper, I highly recommend "The Art of Exceptional Living (abridged version)" or full version as a starting point.

Jim Rohn will be missed, but he left a legacy of teaching that will endure for a long, long time. I know he is in a better place.

Back in the USA, Flu and all

Hi Folks,

It's good to be back in the USA. The courses in Rome went very well. It's always fun and the people are super, but also a challenging adjustment to be teaching from 2 a.m. to 10 a.m. body time. It's also nice to do things without converting time, money, language or electricity.

Janet went with me on the trip and we saw some sights both in London and Rome. I was able for the fifth or sixth straight year to get my annual journal at Harrods. It winds up costing me about $50, but that's a motivator to actually use it. That has become a tradition for me.

I promised Janet that the first thing I would do is buy a cup of Starbucks coffee in NYC, since we arrived at JFK, took a taxi to LaGuardia and then after spending the night at a really nice Hampton Inn (I'm serious, it was great), on to DFW and OKC. All went well until DFW, then the flu hit me and the last thing I wanted was coffee. Those who know me know coffee is a very, very important thing to me, so Janet knew I was sick. That and wearing a coat while shivering.

I went to the doctor yesterday and he confirmed flu, but not sure of "regular" or "swine". He percribed Tamiflu and I'm feeling much better today, so I'm thinking "regular".

Back to the coffee...The gentle bagage handlers managed to break my French press on the way back home. Also, I took several packets of the new Starbucks VIA instant coffee on the trip and it helped. I give the Starbucks people credit for a good instant coffee. It's not that I hate Italian coffee, it just that the intensity is pretty strong - basically expresso.

I plan to return there in June to teach Innovative Software Testing Approaches, one I've taught there before, and Practical Software Test Automation, a new class for the spring I am very excited about.

Well, back to resting some. By the way, I'll be posting soon the prelimiary research on the tester to developer ratios.

Until then, I wish all in the USA a blessed Thanksgiving!

Join Me in Rome for Software Testing Courses in November

Hi everyone,

For those of you in Europe, or anyone interested in visiting Rome and attending a testing class, here's your chance. On November 16 - 20, I'll be presenting two popular courses:

Testing SOA (Nov. 16 - 17, 2009)

Advanced Software Testing (Nov. 18 - 20, 2009)

Just click on the links above for more information and to register go to www.technologytransfer.eu.

I hope to see you there!

Randy

EuroStar 2009 Software Testing Conference Ticket on eBay!

Hi everyone,

Here's a great deal, especially for those of you reading this in Europe. Last year, I won a conference pass to this year's EuroStar Testing Conference to be held in Stockholm, Sweden.

I can't use the pass this year, so I have placed it up for auction on eBay. The starting price is $500 and the auction lasts for 10 days. So, if you are looking for a great deal on a great conference, here's your chance!

http://global.ebay.com/EuroStar_2009_Testing_Conference_-_Stockholm_Sweden/190346246440/item

Thanks,

Randy

Major Apple Snow Leopard Defect...Warning

Hi all,

I'm not one of those Mac users who downplay the problems just to make the Mac look better than a PC! There is a major problem with Snow Leopard that everyone should be aware of. Under Snow Leopard when you log into a guest account, you lose all your data. I think this may have happened to my son. All I know is he lost everything, too. Here is a full account of the problem from Computerworld:

http://www.computerworld.com/s/article/9139250/Snow_Leopard_bug_deletes_all_user_data?source=CTWNLE_nlt_pm_2009-10-12

So...if you have upgraded to Snow Leopard, keep making those backups and don't log in to a guest account! Oh, and to Apple...fix it!!! I can see the new Mac vs. PC commercials now (of course, it would need to be a parody since Apple won't make an ad where their guy just disappears!).

StarWest 2009

Hi Friends,

I'm returning home from StarWest 2009 and found some time to blog as we are delayed out of Orange Country airport by about 3 hours.

It was a good conference. I was glad to see a higher attendance than at StarEast this year. In fact, the conference had a good feel for the week attendance-wise. It makes me hopeful that the economy is coming back.

There also seemed to be quite a few international attendees and people from the central and eastern parts of the U.S.

My Monday tutorial on Becoming an Influential Test Team leader went well and the two track sessions (one on Cheap and Free Test Tools and the other on Making Your Defects Pay) seemed to go well also. It's always great to meet new people and hopefully provide some helpful information.

It was also great to connect with friends. I really enjoyed Lloyd Roden's keynote on Top Testing Challenges. He and I approach the challenges from different perspectives, mine from a survey basis and Lloyd's from an observation perspective, but I really have a lot to think about from his session. I have been working a lot with test metrics lately and Lloyd's thoughts on making metrics meaningful and accurate is one that we should all take to heart. Everyone talks about test metrics, but few understand the work it takes to define them for a particular organization. I'll blog more about that later.

I also enjoyed Julie Gardner's session on test environments. Very few people tackle that topic in a conference setting and she did a good job on striking a balance of covering the topic without getting too specific.

I heard several people say they had a hard time deciding which sessions to attend. To me, that's the sign of a good program. It seemed that people were picking up lots of good testing tips and techniques.

The vendor expo was pretty well attended by vendors and attendees. Once again, another hopeful sign of an economic recovery.

So, I give the conference high marks. Kudos to SQE for a great conference.

On my free day, Tuesday, Janet and I went to a taping of the Jay Leno Show, but got there a little late. So, instead being part of the studio audience, we got to watch the outdoor segment where Tim Allen raced a Ford electric car. That was fun. We were just a few feet away from Tim and Jay and we were on camera, too. Last year, Jay waved at us at the stop light as he was one his way home driving his Arial Atom hot-rod.

http://www.thejaylenoshow.com/video/episodes/#vid=1164214/?__source=recent-eps-module

Later,

Randy

Mac Snow Leopard and Parallels 3.0

Hi Folks,

Sorry for the long delay in posting. I've been busy...really, busy.

This past weekend I installed Snow Leopard on my Mac Book and overall, have been happy with it. One problem that I want to warn people about is an incompatibility with Parallels 3.0.

Apple lists incompatibility with Parallels 2.5 and earlier, but when I upgraded and then tried to access Parallels, I got an incompatibility message. Postings at Parallels forum have been ignored on this issue, so before you upgrade to Snow Leopard, you would be wise to upgrade to Parallels 4.0 first.

The good news for me is that I basically abandoned Parallels several months ago due to instability and bugs. I have found VM Ware to be much more stable. That one works just fine under Snow Leopard.

You will likely find other incompatibilities, especially with open source software. So, take those backups.

More to come very soon...

Randy

Where's My Gate?

Hi Folks,

I travel a lot. I have almost 2 million program miles just on American.

A couple of weeks ago, I experienced a new one. My wife and I were returning from Orlando and StarEast, connecting through DFW on American. (By the way, we had a great week at StarEast. It was good to see everyone.)

We were stranded in DFW on Friday evening due to the flight being delayed from Orlando so we stayed at the Hyatt in Terminal D. On Saturday morning we cleared security in Terminal D and saw that our gate to OKC was A22. So, we hopped on the SkyTrain and went to Terminal A. As we were walking to the gate, I looked at the monitors and saw to my dismay that the flight to OKC was leaving from gate D28. "Crap", I thought (and said, I think). I looked again just to make sure I wasn't looking at arrivals. Nope, it was D28.

So, we went back to Terminal D. As a sanity check, I looked again at the monitors and the flight was listed at gate A22. The information man must have seem my stunned look and asked if he could help. When I asked "Yes, which gate is the flight to Oklahoma City really leaving from?" He said, "Gate A22, just like it says there." I tried explaining that in Terminal A, the monitors said something different. By then, my wife was threatening to file for divorce.

We verified there was no plane at gate D28 heading to OKC, so BACK we went to A22. Finally, at gate A22 (my critical mistake was not actually going to gate A22 the first time), I told the gate agent that the monitor was showing the wrong gate. Her response? "Oh, those are wrong all the time."

Here's my question. Shouldn't the monitors be getting the data from the same source? Second question. If these are wrong "all the time" should someone be looking in to that? Oh well...at least we made it home. I just won't be quite as trusting in the future.

Now for something completely different....

I keep finding these great videos I intend to share and never get around to it. You really need to check these out.

The "Retroincabulator" - This must have been filmed for the Rockwell Christmas party!

http://www.youtube.com/watch?v=pb7OWlVYYRw

If you liked that, check this one out as well: http://www.youtube.com/watch?v=rLDgQg6bq7o

Watch your grammar. Otherwise, you may be visited by the grammar police!

http://www.youtube.com/watch?v=u9_kahA_wQo

Here is amazing one. Three guys playing one guitar!

http://www.youtube.com/watch?v=lrpwDvuNWro

Finally...Do you have ping pong ball skills? These guys do!

http://www.youtube.com/watch?v=LLByTnNwico

OK...now back to work! Have a great week!

Randy

Project Life

Hi everyone!

I know you may have been wondering if I fell off the face of the earth, got abducted by aliens, or whatever. Well, I have ventured on to a full-time project in San Francisco. This requires that I commute from Oklahoma City each week, which is about 7+ hours each way, including connections. (That is, when I actually make it home without getting stranded someplace!)

Of course, this really constrains my time for blogging and writing. I've also not presented a podcast or webcast for over a month. I hope to get back into that soon.

This has presented some other interesting challenges and changes. For the past 6 or 7 years, I have done about 80% training and 20% consulting. Now, it's 5% training and 80% consulting and 15% travel! I enjoy consulting and getting into the trenches of testing. I'm doing a lot of mentoring, which is gratifying.

I am also experiencing death by meetings. Take today, for example. I had to cancel by participation in one last-minute called four-hour meeting so I could attend attend another more important four-hour meeting (at least they had better food!). I also had to cancel three other meetings because of the two other four-hour meetings. Then, this afternoon, I had back to back meetings from 1 until 6 PM. That's almost 10 hours straight! I look forward to the meetings tomorrow may bring.

OK...enough about that. I'm not bitter, I'm better.

I am posting three pictures I took recently. The first is a rainbow over downtown San Francisco taken from my hotel room on the 30th floor of the Westin.

The next two are also unique. I have found that one of the best places to grab a quick dinner that's really good is in the basement of Macy's across from Union Square. There's a Boudin Bakery (which has some of the best clam chowder and tomato soup I've ever had - and yes, I've been to Boston!), also there's a Wolfgang Puck Express (I love the rosemary chicken there), and other places that are good.




Outside of Macy's nearly every day, you will see people with their cameras and cell phones out taking pictures of this guy. He's got a big dog, a cat that sits on the dog, and a rat that sits on the cat. Now, it's amazing to see them just laying there on each other.

Believe it or not, the other day, I saw him walking his dog, with the cat STANDING balanced on the dog, and the rat resting on the dog. There are many homeless people on the street begging for money. I saw this guy counting his tips the other day and he had a wad of bills. I think that's awesome! He asks for a dollar tip for taking a picture. The way I see it, he's in the entertainment business. I was happy to contribute to a friendly guy with quite a little show going on.


I ought to title this picture, "Can't We All Just Get Along?"












I am also working on two books - Testing Dirty Systems and also one on UAT. I do get some time to write a little in the evenings.

I'm really looking forward to presenting a tutorial, track session and keynote at StarEast in a couple of weeks. Then, I conduct two days of training on use cases and root cause analysis in Kansas City on May 13 and 14. (We still have some seats available - go to www.kcqaa.org for details.)

I also have some other blog posts cued up, so I should have another posting soon.

Thanks for checking in!

Randy

5 IT Roles That Drive Cost Reduction...Plus One.

I just got this e-mail promoting a slide show from Forrester Research about 5 IT Roles That Drive Cost Reduction. Being an inquiring mind, I was curious as to what they had. I was disappointed but not surprised to see that no relationship between quality and cost was there. For example, no mention of QA or testing, process improvement, etc.

When you consider the billions of dollars ($59.5 billion to be in the ballpark, based on a NIST study), that are spent on software defects, it would make sense that this is one gap to be closed.

This also shows me how far the business case for quality has fallen. Back in the last recession (early nineties), Deming was king and U.S. industry was clammoring for anything about quality. Unfortunately, here in the USA we fell victim to the marketing (TQM) and forgot the discipline involved. So, a few years later we had regressed to the same attitudes that had prevailed earlier.

Here's my point. If you want to cut costs AND increase profits, learn from those defects we all experience. Take those learnings and improve the processes, or at least learn how to catch the defects while they are small and less expensive to fix.

I won't list the other 5, you can read the slide show here:

http://www.cioinsight.com/c/a/Bottom-Line/5-IT-Roles-That-Drive-Cost-Reduction/?kc=CIOMINUTE03232009CIO1

Just don't forget my nomination of #6 - Software Quality

Have a great day!

Randy

New Service Offering - Live Online Training in Software Testing and QA

Good Thursday everyone!

I just finished speaking at the Oklahoma City Red Earth QA SIG at lunch today. Thanks to everyone that attended. I spoke on the same topic I'll be presenting as a keynote at StarEast (May 4 - 8). I hope you can make it to Orlando in May. It will be a great conference!

I've been very busy lately. First, we have a totally redesigned web site - same URL - www.riceconsulting.com. If you haven't seen it, please drop by and let me know what you think.

Part of this effort is a new service offering for me. Sure, web seminars are nothing new. However, I haven't used this medium as a standard training offering - until now.

Because the current economy has forced many companies to cut training budgets, travel budgets, etc. Since 2001, I have been working to deliver online training in effective ways.

So far, we have a great line-up of pre-recorded training courses, which many people have found a great way to balance time, money and content.

However, some people just like live training - and that's fine. The problem is that it's not always feasible to have me live at your location.

Imagine having your team of any size in any number of locations linked together, being taught live! You can ask questions, make comments and work on exercises - just like if I was at your site.

We've been doing this type of training on a limited basis for several years. Now we are offering it to you and your team at very affordable prices. You pick the course and we work together to set the outline and schedule.

The possibilities are many. You can have:

• a 3-hour morning session and a 3-hour afternoon session
• a 3-hour morning session or a 3-hour afternoon session, conducted for as many days as needed to complete the course. You can train half the day and still work on your projects.
• a weekly session of 3-hours on the day of your choice

(the 3-hour sessions have a 15 minute break at the 1.5 hour point)

Example: Your team can take our Basic Training in Software Testing course (a 2-day class) in four 3-hour sessions! All-day Monday and Tuesday, or just in the mornings or afternoons four days out of the week.

Here's the best part - the pricing!

Because of the current economic conditions, I am going all out to help. Each 3-hour training segment is priced at $500! Course books can be printed and shipped to your site for roughly $30 per book in the USA. For international pricing, please contact me for options.

So, you could have your entire team trained live online in a 2-day class (4 sessions) for $2,000 plus books. No travel expenses, even if your team is located in multiple locations. A one-day (2 session) class would be $1,000, plus books.

There are some logistical details that have to be planned, such as getting a training room with projector, computer with Internet access, and having someone you can designate as an on-site facilitator.

If you want to learn more, contact me by e-mail or call 405-691-8075. Let's keep building those skills so you can do more with less!