Here are two things I just read and really liked.
1) Here's a great slide show. Those of us who are in the software quality field will recognize the "7 Deadly Sins of IT" - http://www.cioinsight.com/c/a/IT-Management/Deadly-Sins-of-IT-Operations-658137/?kc=CIOMINUTE01202010CIO1
I think it's great to see this kind of thing in CIO Insight!
2) In my Becoming an Influential Test Team Leader workshop we talk about how to influence management. Here is a great article from Michael Hyatt on making a pitch to your boss: http://www.stumbleupon.com/su/4ff3lg/michaelhyatt.com/2007/01/how-to-get-your-boss%E2%80%99s-approval-when-you-need-it.html/r:t
Enjoy!
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