I traveled to Kigali in early March, 2019. I left Oklahoma City on February 28 and arrived in Kigali on Saturday evening, March 2 about 7 p.m. (Yes, it is a long trip!)
The objectives were to train another 50 women in ISTQB Foundation Level software testing certification, and to hand deliver 5 new HP notebook computers made possible through the generous donations of people through a gofundme page I had set up.
At first, I was hoping we could have raised a bit more to buy a few more computers, but really, 5 was all I could take with me. Thankfully, all 5 computers, plus another one I was delivering for a friend, made it without damage or being stolen. I had many people praying for their protection!
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| The New Computers Unpacked and Being Set-up |
This week of training was just one week of several in the full internship program as part of the WeCode initiative that has received much help and sponsorship from Germany government’s GIZ, the Private Sector Federation and the ICT Chamber in Rwanda.
Before I arrive, the ladies in the program have in-depth training on teamwork (although in the Rwandan culture, that is an inherent trait), problem solving, critical thinking, communication and many other competencies. After I leave, the ladies practice a full week on sample exams, then they have two weeks of project management training. All of the training is conducted by industry experts.
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| A Sampling of One of the Team's Values |
This competency-based internship led by Dr. Michael Pucci has received international acclaim. In fact, the first part of my week there, Michael was presenting about the model at a UNESCO conference in Paris. The feedback he received was overwhelmingly positive.
The training I conduct there is in a 5-day format, which is different from most ISTQB Foundation Level courses, which are 3 or 4 days in length. The difference is that we go over the materials in the morning, then afternoons are for exercises. On the afternoon of Day 1, I have the ladies testing an actual software application and applying critical thinking skills.
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| Day 1 Exercises |
Throughout the week, we covered in-depth all the syllabus topics and worked in teams to complete exercises on the "Big 4" test design techniques - Equivalence Partitioning (EP), Boundary Value Analysis (BVA), Decision Tables, and State-Transition models. I worked with the teams to make sure they were applying the techniques correctly. To break things up a bit, they also did a "Vocab Jam" as a contest between teams to review terminology, along with electronic mock exams.
By the end of the week, we were working through the entire testing process from start to finish. I made some comments and adjustments along the way, but at the end of the day, I was confident they had it down. Then, like in the last class, I thanked them for all their hard work and welcomed them to the profession of software testing.
When I say "hard work", I mean just that. These ladies go to extreme lengths to arrive early, stay late and work harder than any other classes I have ever taught - and in 30 years in the software testing training field, I have trained over 10,000 testers personally across every industry sector, so that is saying a lot for these ladies. Not to diminish the efforts in other classes, but for these ladies they know this is their golden opportunity to escape poverty.
I read and hear the criticisms of certification, and I understand why some people feel the way they do about tester certification. In fact, at one point many years ago, I was a bit jaded myself. But seeing how these ladies worked and learned the material was truly inspiring.
Click here to read Consolee's Story
One might say, why certification? Why not just teach them a basic class on testing?
My response to those questions are:
1. There are hundred, if not thousands, of courses on software testing. I have written 70+ of them. What you get a mixed bag of techniques and terminology. Some of the content is terrible and just simply incorrect. In fact, my personal opinion is that the field of software testing has "devolved" in the level of knowledge and practice. Someone new coming into the field immediately picks up on this. The result is confusion. Which way is right? Which way is best? I agree there is no single "right" or "best" way to test software, the thing that has gotten lost in our profession is how to know which way is most effective in a given situation. While no certification is perfect, it does base one's understanding of testing in a codified, reviewed, body of knowledge. Certification is one way to achieve consistency in knowledge.
2. Future customers will find value in the level of training behind the certification. I am fully aware of the certification mills that certify hundreds of people at at time just so they can point to the piece of paper. This is not that! Muraho chose the ASTQB exam because the questions are constantly measured, and ASTQB is the only exam provider that has the "Proficiency Distinction" to show that a candidate has actually demonstrated proficiency in applying the material.
3. The achievement of the certification is a point of pride for these women. It should be a point of pride for anyone. All the arguments made against certification could also be made for degrees or any kind of learning for that matter. I will never take away from someone's sense of pride and accomplishment because of others who may not value it. There is an old joke that goes, "What do you call the person that finishes last in their class in medical school? Doctor." So, the certificate is the first step, experience and practice is needed after that to gain mastery.
As it turned out, that Friday, March 8, was also International Women's Day, and I could think of no better way to celebrate that day than to see these 50 tired but smiling women celebrate their work. Pictures were taken and we just enjoyed them moment. I was humbled and touched by the gifts the ladies gave me and my wife (for letting me make the trip). A wonderful Rwandan shirt, and woven bowls and earrings for my wife. These gifts are special to me because they are given not out of abundance of provision, but out of pure appreciation and love.
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| Rwandan Coffee is Amazing! |
On Saturday afternoon, my host Dan Munkittrick and their housekeeper, Claude, took me to the market. It was an amazing experience to see all the food, souvenirs, hardware, household supplies all in this one place. It was like the Rwandan version of Wal-Mart, but in a bazaar setting.
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| Dan with the World's Largest Package of Steel Wool! |
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| Lots of Green Bananas! |
We just found out the exam results and learned that over the first two rounds of training, over 60% of the ladies passed the exam!
Now, as Paul Harvey used to say, for the "rest of the story."
I know this is a very long posting and at the risk of going even longer, here goes...
On the way from the airport upon my arrival in Kigali, I remarked to Dan about how unusual and impressive the last class was. I have never seen that in other classes.
That started a dialog that lasted all week and involved all the leadership team of Muraho Technology on the topic of me bringing the testing services of these ladies into organizations and projects in the USA under my test leadership here in the USA.
So, I am happy and excited to announce that I am actively working to engage these women on projects in a concept we call "co-sourcing." It different and better than outsourcing because we have a connection in the USA (me) and there is a native English speaking team in Rwanda (ex-patriots) who form this bridge of communication. The women themselves can communicate well in English but the USA - Rwanda connection is there to plan and manage the work.
The key values in our approach to co-sourcing is Excellence and Opportunity.
Yes, by working with us you are providing an amazing opportunity to the team in Rwanda, but more importantly, you will receive the excellence in service that so many companies seem to be missing in the traditional outsourcing model.
You will be hearing more about this in the days and weeks to come. But, if you are intrigued, just call (405-691-8075) or e-mail me (webrequest at riceconsulting.com) to discuss it further.
Thanks for reading this long post!
Randy
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