Thursday, April 22, 2010

Striving for Quality has Real Payoffs

Here is an interesting article about the tie-in between IT, quality and business growth:

The common misconception is that the 20th century quality gurus, like Deming, Juran and Crosby were out there teaching about quality for the sake of virtue. The reality is that they taught quality concepts as a way to build the bottom line in a company by gaining customers and serving existing customers better. That's why I get really annoyed at people who dismiss quality improvement as an optional thing. I agree that "quality" has been so overused is fails to resonate anymore with people, but so does "safety" until you get hurt or killed. The problem is not the concept but our thinking (or lack of attention).

Read this article and learn how to make the message to management. The great thing about this article was that management made the mandate to IT. And that is exactly the direction the quality mandate should flow.

Have a quality day!


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